Remote Customer service Jobs • Call Center

This role involves addressing member and provider inquiries related to Medicare benefits, eligibility, claims, and enrollment via phone and written communication. Responsibilities include issue analysis and resolution, documentation of outcomes, maintenance of precise records in internal systems, and ensuring timely follow-up. The position supports positive member and provider relations and contributes to contact center documentation.

As a Seasonal Bilingual Benefits Customer Service Representative, you will help French and English client members through the enrollment process, and when making updates to their health care and/or pension plans. You will be providing superior customer service in a work from home environment (following training). During the busy season you may work overtime upon request. High performers may be offered a full-time opportunity.

The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets.

Serve as the first point of contact, handling incoming calls from members and providers. Answer questions and offer guidance via the telephone with individuals in a prompt, courteous, and professional manner. The Account Advisor will resolves benefit and claims inquiries received via the telephone, in person, or other acceptable receipt method from our members or providers in the call center. Promotes and maintains a positive company image through direct contact with customers.

Help members lead healthier lives by addressing their questions, needs, and concerns, including assisting with order issues, troubleshooting technical problems, making retention offers, and recommending products. You'll need a strong passion for delivering exceptional customer experiences and helping members get the most out of their Thrive Market membership in this fast-paced, creative environment.

Responsible for handling incoming calls from clients’ customers, this position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. This role will also oversee the activities of other team members within the team.

As a Customer Service Agent, you’re the first line of assistance for Kin customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed by interacting with customers via phone, chat, and email. Applicants should currently hold an active Property & Casualty or Personal Lines insurance License. This role has the opportunity to help in updating forms, policies, procedures, and training materials.